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Delivery Times

 

We will only be able to ship nationally.

Accessories and food orders will usually arrive within 2 - 6 days

Live fish will arrive 1 - 2 days after being dispatched

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(All orders are shipped on Monday)

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Shipping information and addresses

 

Please remember that providing shipping information is your responsibility. We will not be held liable for an incorrect address, phone number or email address.

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If you live in units or blocks please provide us with a place to leave your parcel in the event you are not at home.

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If the parcel gets stolen, we are unable to provide a refund

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Death On Arrival

 

In the unfortunate case, the fish can arrive dead. Please send us clear images of the dead fish still in the bag the fish was shipped in - take note that the seal should still be closed, otherwise we cannot trust the photos. (email photos to troaquarium@gmail.com along with the order type and price)

If sufficient evidence is provided we will give a full refund on the purchase.

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Additional Information

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If the buyer wants to change from shipping to local pickup we, unfortunately, cannot do so.